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AGENTINTEL

AI-Powered Call Intelligence & Performance Analytics

Full visibility and control over every conversation. AgentIntel transcribes, scores, and surfaces actionable insights so you stop sampling and start managing on data.

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agentintel.liveLIVE
  • STT
  • LLM
  • ACTION
  • TTS
caller> Quick question — can VoxRange handle call centres / bpo?
voxrange> Detect 100% of compliance breaches vs ~5% with manual sampling.
caller> Sounds promising. Book a demo?
voxrange> Booked — confirmation sent.
<400ms
Latency
100%
QA cov.
24/7
Coverage

THE PROBLEM

What AgentIntel replaces.

  • Random sampling misses most of the calls that matter.
  • Manual QA is slow, expensive, and inconsistent across reviewers.
  • CRM notes lose the nuance — sentiment, objections, compliance breaches go unrecorded.

CAPABILITIES

What AgentIntel does, end-to-end.

  • Call transcription

    Accurate, searchable text for every call — no manual notes.

  • AI summaries

    Intent, objections, outcomes, and next steps in one paragraph.

  • Agent scoring

    Script adherence, empathy, compliance — scored automatically.

  • Performance dashboards

    Leaderboards, trends, drill-downs by team / campaign / time.

  • Sentiment analysis

    Map emotional tone to outcomes — find the calls that swing.

  • Compliance tracking

    Flag missing disclosures and mandatory phrases for audits.

WORKFLOW

The path from call to outcome.

  • STT
  • LLM
  • ACTION
  • TTS
  1. Step 1

    Every call (VoiceAI or human-handled) is captured automatically.

  2. Step 2

    STT transcribes; the LLM summarises with key points + outcomes.

  3. Step 3

    The scoring engine analyses sentiment, compliance, and behaviours.

  4. Step 4

    Dashboards expose trends; alerts surface at-risk agents or calls.

  5. Step 5

    Insights feed back into VoiceAI scripts and human coaching loops.

USE CASES

Where AgentIntel earns its keep.

Call centres / BPO

Detect 100% of compliance breaches vs ~5% with manual sampling.

Sales teams

Understand objection handling, then replicate top-performer techniques.

Support teams

Surface recurring issues and improve agent empathy.

Collections

Compliance-track recovery calls; cut escalations.

WORKS WITH

AgentIntel multiplies the rest of VoxRange.

PAIRS WITH

VoiceAI

Pair with VoiceAI for automatic capture of every call.

Explore VoiceAI →

PAIRS WITH

LeadX

Hand qualified leads back to LeadX for follow-up.

Explore LeadX →

FAQ

Questions buyers ask.

Do calls have to be handled by VoiceAI for AgentIntel to work?
No — AgentIntel scores human-handled calls too. VoiceAI just feeds in seamlessly.
Where is the call data stored?
Cloud (default), private cloud, or on-prem — your choice per the Platform deployment matrix.
How accurate is the scoring?
Inter-rater agreement consistently matches senior QA reviewers within ±5% across the categories we ship.

GET STARTED

Ready to put AgentIntel on your phones?

Book a personalised AgentIntel demo and see how AI voice can drive measurable outcomes.

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